Warranty Scope
- Time: From the date of purchase as set forth in the chart below.
- Requirements for Use: Users have to operate vehicles strictly according to Users Manual.
Not under Warranty
- All the vehicles which have been used for race
- Vehicles whose service life has exceeded limited time for warranty.
- Damages caused by misuse through the operation and or poor maintenance of users; abnormal wears and damages caused by poor quality oil and gas.
- Damages duo to disassembly and movement carried out by persons who are in charge of maintaining but not approved by HSUN.
- Problems and damages duo to Force Majeure and chemical corrosion
- Damages caused by retrofitting or adding or getting rid of accessories at random
- Options (CD systems, winches, windshield etc.)
- Phenomenon such as noise, vibration and heating which may just felt but has no effect to mechanical performance
- Spare parts such as filaments, fuses, sponge in air filter, gas filters, brake pads, friction linings, oil pies, spokes, standard parts, rear mirrors, sealing parts, rubber articles and spark plug which are naturally worn
Others:
A. Spare parts whose sources are unknown are not under warranty
B. Signal light bulbs whose faults are identified when buying vehicles may be freely replaced; but they are not under warranty after delivery.
C. Painting, chrome plating, plastic parts (right and left side covers, front and rear plastic fenders), glass parts (such as headlight decorate glass, turning light chimneys, rear mirrors) whose faults are identified when buying vehicles may be freely replaced; but they are not under warranty after delivery (but in stipulated period, because of quality problems such as depainting and dechrome, they are still under warranty.)
D. Driving chains and driving sprockets which are naturally worn are not under warranty.
E. Naturally worn calipers and friction linings of disc brakes are not under warranty, but if something wrong with braking surface, disc brakes are still under warranty.
Warranty Details
(I) Replacing Standard for Vehicle Spare Parts
| Part Name | Replacing Standard | Standard for Not Replacement | Warranty Period |
| Switch |
1. Switches do not work; switching does not take place or reset 2. Buttons for switches come off or break off 3. Fixed clip seats for handle switch assemblies break 4. Handle switch assemblies are shorted 5. Circuits do not match with handle switch assemblies |
1. Surface damages (such as chromium drop and paint drop) of handle switch assemblies caused by user’s actions 2. Circuit modification by user’s actions 3.Component shortage or non-match |
12 months |
| Battery |
1. Batteries cannot be normally charged or discharged 2. Battery capacity is less than 80% 3. Battery cases naturally crack or terminals come off 4. Voltage cannot realize normal standard after charging 5. Batteries cannot satisfy requirements for normal use after charging |
1. Batteries lack electrolyte and do not supplement distilled water in time. 2. Performance of batteries is normal after recharging 3. Battery cases are damaged by User’s actions or terminals are burnt |
3 months |
| Lock |
1. Locks for ignition switches would be replaced if ignition switches do not work 2. Steering column locks would be replaced if they do not work 3. Locks for ignition switches would be replaced if circuits are ablated, shorted or broken. |
1. Locks have been picked by some ironware 2. Circuit is snipped or its structure has been changed 3. Circuit is burnt or damaged not due to quality problems 4. Deformation or rupture of locks caused by misuse |
12 months |
| Oil Tank | 1. Oil leakage (due to sand holes, cracks and ruptures) |
1. Damages not due to quality problems 2. Damages caused by user’s actions 3. Severe deformation caused by outside force |
12 months |
|
0 months | ||
| Rim Assembly |
1. Wheel rims break or crack 2. Aluminum wheels crack |
1. Deformation or scratches caused by improper use or maintenance or damages caused by overload 2. Deformation of aluminum wheels caused by collision |
3 months |
| Wheel Bearing | Bearings are worn or damaged | Damages caused by user’s actions | 12 months |
| Brake |
1. Break due to poor quality of material 2. Braking failure caused by oil leakage, air lock, decreasing of pump pressure and stagnation and lock of brake pads in hydraulic braking system |
1. Scratches or breaks caused by misoperation 2.Calipers of hydraulic brakes have been dismounted 3. Abnormal operation of hydraulic brakes caused by running out of oil 4. Brake pads are worn |
12 months |
| Cable | Cables break | Damages or elongation caused by user’s action | 12 months |
| TT = Tire and Tube |
1. Tires would be replaced if inner tubes are of air leakage after unpacking and recharging. 2. Tires would be replaced if surfaces of inner tubes are aging and blow out during one year. |
1. Tire tread patterns seriously worn 2. Valve rubber tubes come off 3. Cracks and scratches on tires caused by user’s actions or misoperation |
3 months |
| Speedometer |
1. Speedometers would be replaced if they do not work 2. Speedometers would be replaced if the values displayed by them over or under 10% of standard values 3. Speedometers would be replaced if they do not display or not fully display 4. Speedometers would be replaced if sensors do not work |
1. Damages( including circuit damages) caused by user’s actions
2. Meters lack components 3. Speedometers cannot be replaced if their surfaces have been seriously scratched or broken up 4. Sensors cannot be replaced if sensor cables break or are in disrepair |
6 months |
| Mirror
（E-mark） |
1. Viewfinders do not match and cannot mount
2. Looseness of joints between lens and mirror housing 3. Spots on lens or blurred images in lens |
1. Lens are broken up or mirror housings crack
2. Nicks in lens 3. Damages caused by user’s actions |
3 months |
| Spark Plug Cap | No spark or electric leakage | Shields are broken | 12 months |
| Ignition Coil | No spark , spark out , weak spark or electric leakage |
1. Ignition coils may be normally used after testing
2. Connections are cut or their exteriors have notable damages |
6 months |
| Igniter | Igniters cannot ignite normally or do not operate or operate at low speed or idle speed | Igniters may be normally used after testing | 12 months |
| Booster | Inner components of boosters are damaged, boosters do not regulate voltage, there is no output of direct current or supply voltage is overhigh |
1. Boosters may be normally used after testing
2. Boosters are damaged or connections are cut |
12 months |
| Signal Light |
1. Flashers do not electrify
2. Flashers do not flash or flash at high speed |
Flashers may be normally used after testing | 6 months |
| Start-up Relay |
1. Electromagnetic coils are of open circuit or shorted
2. Pick-up is not in place and contacts are ablated |
1. They can be normally used after testing
2. Wiring is cut 3. Cases have been anatomized 4. Break back contacts get loose |
6 months |
| Steering Column | 1. Fishplate bars for the connection between a steering column stem and a fishplate bar loose weld
2. Steering columns crack or break |
Deformations and breaks caused by user’s actions or misoperation | 12 months |
| Carburetor |
1. Bodies crack due to quality problem
2. Engines are idle after may times of washing and adjusting 3. Overflow pipes are of oil leakage after may times of washing and adjusting 4. Carburetors fume black smoke, cannot refuel and operate at low speed after may times of washing and adjusting |
1. Carburetors may be normally used after washing, adjusting and maintaining
2. Exteriors are corroded or polluted 3. Component shortage or non-match 4. Exteriors are damaged or deformed |
12 months |
|
Handle Bar Tube
(Steering Wheel) |
1. Handlebar tubes seriously rust
2. Handlebar tubes crack or break |
Deformations and breaks caused by user’s actions or misoperation | 12 months |
| Master cable | 1.Master cables are found shorted when unpacking new vehicles
2. Master cables areshorted, broken and ablated due to ground connection during the processfor use |
1. Damages caused by random modificationof the structures of master cables
2. Wear of cable surfaces( not due to the problem of vehicle structure) |
12 months |
| Lamp | 1. Lamp holders would be replacedif they cannot normally contact or are grounded
2. Silver bowls forlamps would be replaced if lamps cannot concentrate light |
1. Damages caused by user’s actionsand misoperation
2. Scratches, cracksand component shortage |
6 months |
| Front Shock Absorber | 1. Bottom cylinders andfork-shaped tubes break when normally used
2. Oil seals for frontshock absorbers would be replaced if they are of oil leakage 3. Oil leakage causedby rusting, scratching and chromium depletion 4. There is abnormalmetallic sound from internal shock absorbers |
1. Damages caused by user’sactions and misoperation
2. Notable scratcheson front shock absorbers which are caused by misoperation and frontshock absorbers which cannot be recovered after replacing spareparts or dismounting 3. Damages caused bymodifying the installment status of shock absorber 4. Shock absorberswhich are over hard or over soft 5. All front shockabsorbers cannot be replaced if the oil-leakage problem may be solvedby the replacement of oil seals. |
6months |
| RearShock Absorber | 1. Rear shock absorbers are of oilleakage and joints loose weld
2. Piston rods of dampersfor rear shock absorbers break 3. Joints for rearshock absorbers loose weld and dampers are blocked |
1. Notable scratches on front shockabsorbers which are caused by misoperation and rear shock absorbers which cannot be recovered after replacing spare parts or dismounting
2. Notable bumps onrear shock absorbers 3. Shock absorberswhich are over hard or over soft 4. All rear shock absorberscannot be replaced if the oil-leakage problem may be solved by the replacementof oil seals. |
6 months |
| SwingArm | 1. Sleeves for buffer shafts break
2. Swing arms wouldbe replaced if they break and loose weld |
1. Damages caused by user’s actionsand misoperation
2. Users change statusat random 3. Component shortage |
12 months |
| Mufflerand vent-pipe | 1. Vent-pipe would be replaced theybreak
2.Mufflers would bereplaced if welded positions of mufflers are of air leakage 3. Weld joints unsolderand break |
1. Deformations causedby user’s actions
2. Discoloring of vent-pipescaused by misoperation |
6 months |
| Frame | 1. Weld-zones loose weld
2. Key positions crackand frames break 3. Off tracking causedby misalignment of frame |
1. Damages caused by user’s actionsand misoperation
2. Welded nuts comeoff 3. Changing the structureof frames |
12 months |
| SteeringKnuckle | 1. Bearing would be replaced if theyare worn
2. Bearing would bereplaced if they break |
Damages caused by user’sactions and misoperation | 12 months |
| OilSwitch | Oil switches are of oil leakage | Component shortage | 12 months |
| SitCushion | 1. Sit cushion boardscrack when normally used
2．Accessories such as brackets and latches aredamaged when normally used |
1. Damages caused by user’s actionsand misoperation
2. Scratches on leathers 3. Component shortage |
3 months |
| BrakePedal | 1. Brake pedal loose weld or break | Damages caused by user’s actions | 12 months |
| FuelSensor | 1.Poor contact
2.Values recorded byfuel sensors are over or under 10% of standard values |
1. Fuel sensors may be normally usedafter testing
2. Damages caused byuser’s actions |
12 months |
| Horn
(E-mark) |
1. Horns do not sound and still notsound after testing
2. Strange horn sound 3.Volume cannot controlledin the range 90-115 dB after regulating |
1. Binding posts of horns are damaged
2. Abnormal operationof horns caused by severe deformation of exteriors |
6 months |
| Bumper | Bumpers loose weld or break | Damages caused by user’s actions | 12 months |
| Radiator
(Water Radiator andOil Radiator) |
1. Coolant leakage
2. Block-up |
Damages caused by user’s actions | 12 months |
| RadiatorOil Pipe | Oil leakage and block-up | 1. Damages caused by user’s actions
2. Oil pipes break |
12 months |
| AirFilter | Filter shells crack | Damages caused by user’s actions | 12 months |
Replacing Standard for Engine
1. During 6 months after vehicles are purchased, the following items are under warranty:
1.1.1 If valves sound abnormal, they may get right after clearance adjustment;
1.1.2 If clutch cables get loose, they may get right after adjustment;
1.1.3 Starters may be replaced if they have quality problems
1.1.4 If left or right covers (including plug, straight screw) of crankcase, left or right covers of cylinders or outsides of valve covers are damaged or scratched, they would be replaced.
1.1.5 Starting arms or gear shift pedals would be replaced if they are damaged
1.1.6 Spark plug would be replaced if they are burnt out
1.1.7 Timing chains would be replaced if they are elongated or get loose
1.1.8 If magnetos, triggers or gearshift switch components are burnt out, the damaged parts would be replaced
1.2 Within 6 months from the date of user purchasing vehicles, engines would be replaced if the following failures arise (Other performance failures of engine are just under warranty.)
1.2.1 Engines which are seriously worn or cannot normally run due to the damage of oil pumps;
1.2.2 Engines which cannot be repaired due to the break of crankcase or oil leakage caused by air holes;
1.2.3 Engines which need to be repaired by opening middle flasks due to the damage of principal axles or counter shafts (including gears)
1.2.4 Engines whose middle flasks are of serious oil leakage
1.2.5 Engines which sound abnormal and may affect normal driving of vehicles due to the serious wear of crankshaft bearings, bearings of principal axles or counter shafts or needle bearings in crankcases;
1.2.6 Engines which lead to abnormal driving of vehicles due to valve deformation or bend or the deformation or break of valve springs
1.2.7 Engines which sound abnormal and may affect normal driving of vehicles due to the serious wear, ablation, break or crack of needle bearings of crankshafts or the cracking of holders
1.2.8 Engines which cannot normally run due to the damage of dear shift drums.
Replacing Standard for Engine Spare Parts
| Sequence No. | Part Name | Failure | Replacing Standard | Warranty Period |
| 1 | Cylinder Cover(including left, right and head covers) | Air and oil seriously leaked out | Cylinder covers would be replacedif serious oil leakage happens and cannot be stopped by using firm nutsor replacing gaskets | 12 months |
| 2 | Valve | Ablated | To replace valves if they cannot beclosed tightly | 12 months |
| 3 | Cylinder Head | Seriously ablated | To be replaced if slipped thread inspark plug holes or ablation of valve walls is resulted in | 12 months |
| 4 | Valve Cotter | Broken Up | To be replaced | 12 months |
| 5 | Valve Spring | Ruptured | To be replaced | 12 months |
| 6 | Arm, Valve Rocker | Ruptured or seriously worn | To be replaced | 12 months |
| 7 | Valve lifter | Bent or worn | To be replaced if engine normal operationis affected | 12 months |
| 8 | Cylinder | 1. Cracked or sand holes arising
2. Cylinder-knocking |
1. To be replaced if serious crackslead to uselessness of cylinders
2. To be replaced |
12 months |
| 9 | Crankcase | Cracks or sand holes ariseor plugs are of oil leakage | To replace crankcases if engines (includingengine suspensions) cannot normally run due to notable oil leakage orair leakage | 12 months |
| 10 | Timing Gear | Damaged | To be replaced if gear teeth are brokenor tooth flanks are seriously worn | 12 months |
| 11 | Timing Chain | 。
1. Ruptured 2. Elongated or seriouslyworn |
1. To be replaced
2. To be replaced ifengine normal operation is affected |
12 months |
| 12 | L. and R. Cover, Crankcase | Cracks or sand holes arising | To be replaced | 12 months |
| 13 | Piston | 1 Cracked
2 Top coming off 3 Top burnt 4 Piston stuck 5 Seriously pulled |
1. To replace pistons if they areseriously cracked
2 To be replaced iftops crack 3 To be replaced iftops are seriously ablated 4 Pistons may be stuckin piston bores due to high temperature or poor lubrication 5 To be replaced |
12 months |
| 14 | Piston Pin | Ruptured or worn | To be replaced | 12 months |
| 15 | Piston Ring | 1. Fractured
2. Elastic force problems 3. Seriously Worn |
1. To be replaced
2. To be replaced ifthe performance of piston ring is degraded due to elastic force problems 3. To be replaced ifserious wear leads to dark smoke and oil burning |
12 months |
| 16 | Connecting Rod | 1. Fractured
2. Deformed |
1. To replace connecting rods evenif fractures do not lead to uselessness of engines
2. To replace connectingrods if they are bent or curved。 |
12 months |
| 17 | Crankshaft | 1. Fractured
2. Ablation or seizure 3 Bent or deformed |
1. To replace crankshafts if theiroutside cranks crack or swan necks are bent
2. To replace crankshaftsif serious ablation or seizure happens 3. To replace crankshafts if main bearing are useless due to serious deformation andbend |
12 months |
| 18 | Camshaft | 1. Seriously Worn
2. Ablated 3. Timing shift ofcams |
1. To be replaced
2. To be replaced ifsurfaces of camshafts are seriously ablated 3. To be replaced camshaftsif camshaft float clearance is too small or too big |
12 months |
| 19 | Crankpin | 1. Seriously worn
2.Ablated |
1.Crankshaft assembly would be replacedif serious wear happens
2 To be replaced ifnormal use is affected |
12 months |
| 20 | MainBearing, Crankshaft | Ablated, stuck, worn, shifted or ruptured | To be replaced | 12 months |
| 21 | Timing Sprocket Wheel | Seriously worn, ruptured or shifted | To be replaced | 12 months |
| 22 | Bearing, Camshaft | Seriously worn | To be replaced if serious wear orabnormal sound happens | 12 months |
| 23 | Camshaft sprocket and gear | 1. Ruptured
2. Tooth flank wear |
1 To be replaced
2. To be replaced ifnormal use is affected |
12 months |
| 24 | Oil Pump | Stuck or failed | To be replaced if failures are causedby seizure of shafts of gear pumps | 12 months |
| 25 | Charge Coil, Magneto | Damaged | To be replaced charge coils if theycannot charge | 12 months |
| 26 | Magneto Coil | short circuit or circuit break | To be replaced | 12 months |
| 27 | Ignition Coil | Damaged, broken down or electric-leakage | To be replaced if abnormal stop orengine power decrease is result in | 12 months |
| 28 | CVT System | Failed | To be replaced CVT system if torquecannot transmitted | 12 months |
| 29 | Clutch Gear | Seriously worn or teeth broken | To be replaced | 12 months |
| 30 | Gear Shift Drum | Worn | To be replaced if shafts are broken | 12 months |
| 31 | GearShift Shaft | Ruptured | To be replaced | 12 months |
| 32 | Variable gear | Worn | To be replaced | 12 months |
| 33 | Gear Shift Fork | Worn | To be replaced | 12 months |
| 34 | Principal Axle, Counter shaft andGear | Damaged | To be replaced if serious wear ortooth break happens | 12 months |
| 35 | Bearing for Principal Axle andCounter Shaft | Damaged | To be replaced if bearings are damagedor seriously worn | 12 months |
| 36 | Starter | Open circuit, short circuit or notrunning | To be replaced | 12 months |
| 37 | L.Cover, Crankcase | Hard positions of screws crack | To be replaced | 12 months |
Warranty Procedure
1. Customers must report all warranty claims to the dealer from whom they purchased the unit. Dealers would first notify After-Sale Service Department of HISUN or counterparts of subsidiaries of HISUN with Quality Information Form when they are conducting warranty services according to users’ requirements, then related persons from HISUN or its subsidiaries will give a defined answer for users’ requirements within 48 hours.
2. Dealers should conduct vehicle warranty according to warranty scope, and then hand over vehicles to users after vehicles satisfy technical requirements regulated in Users Manual. Quality Information Form would be filled with detailed information about replaced parts by dealers, and then it should be sent to the attention of related persons of HISUN by email. After related persons of HISUN confirm it, HISUN will be in charge of claims.
3. Dealers would give a notice to HISUN or its subsidiaries to complete the procedure for warranty after they receive new parts for replacement. HISUN will further improve product quality based on the clams.
